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Privacy Policy

Last Updated: July 22, 2025

Our Commitment to Your Privacy

At Avinteli, LLC (“Avinteli,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. We do not sell, rent, lease, or trade your personal data to third parties under any circumstances. This Privacy Policy explains how we collect, use, protect, and handle your personal information in compliance with applicable privacy laws including:

  • European Union: General Data Protection Regulation (GDPR)
  • United States: California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), and other state privacy laws
  • Canada: Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws
  • Australia: Privacy Act 1988 and Australian Privacy Principles (APPs)

Table of Contents

  1. Information We Collect
  2. How We Use Your Information
  3. We Do Not Sell Your Data
  4. Legal Basis for Processing
  5. Your Privacy Rights by Region
  6. Data Retention
  7. Data Security
  8. International Data Transfers
  9. Children’s Privacy
  10. Third-Party Services
  11. Cookie Policy
  12. Changes to This Policy
  13. Contact Information

Information We Collect

Personal Information You Provide

We collect only the minimum personal information necessary to provide our cloud architecture and consulting services:

  • Contact Information: Name, email address, phone number, company name, job title
  • Account Information: Username, password (encrypted), account preferences
  • Business Information: Company details, project requirements, service preferences
  • Payment Information: Billing address, payment method details (processed securely through third-party providers)
  • Communications: Your inquiries, feedback, and correspondence with us

Information Automatically Collected

When you use our services or visit our website, we may collect:

  • Technical Information: IP address, device type, browser type, operating system
  • Usage Information: Pages visited, features used, time spent on site
  • Performance Data: Error reports, load times, service usage patterns
  • Location Information: General geographic location based on IP address (not precise location)

Information from Third Parties

We may receive limited information from:

  • Business partners (with your consent)
  • Service providers (for service delivery)
  • Public professional profiles (LinkedIn, company websites)

Important: We never purchase personal data from data brokers or consumer data aggregators.

How We Use Your Information

We use your information strictly for the following purposes:

  1. Service Delivery: To provide our cloud architecture and consulting services
  2. Communication: To respond to inquiries and provide customer support
  3. Improvement: To enhance our services based on usage patterns and feedback
  4. Legal Compliance: To meet regulatory requirements and legal obligations
  5. Security: To protect against fraud and maintain service security
  6. Marketing: Only with your explicit consent, to send relevant updates about our services

We do not use your data for profiling, automated decision-making that significantly affects you, or any purpose incompatible with providing our services.

We Do Not Sell Your Data

Our Commitment: Avinteli does not and will never:

  • Sell your personal information to any third party
  • Rent or lease your data to marketing companies
  • Trade your information for monetary or other valuable consideration
  • Share your data with advertisers for targeted advertising
  • Participate in data broker networks

This commitment applies to all users regardless of location, and exceeds the requirements of GDPR, CCPA, PIPEDA, and other privacy regulations.

For EU Residents (GDPR)

We process your data based on:

  • Consent: For marketing communications and optional services
  • Contract: To fulfill our service agreements
  • Legitimate Interests: For business operations that don’t override your privacy rights
  • Legal Obligation: To comply with applicable laws

For US Residents

We process your data:

  • With your consent or as necessary to provide services
  • In compliance with applicable state privacy laws
  • With respect to your opt-out preferences

For Canadian Residents

We process your data:

  • With your knowledge and consent
  • Only for purposes that a reasonable person would consider appropriate
  • In compliance with PIPEDA and provincial requirements

For Australian Residents

We process your data:

  • Only for purposes disclosed at the time of collection
  • With your consent (express or implied)
  • In compliance with the Australian Privacy Principles (APPs)
  • With transparency about overseas transfers

Your Privacy Rights by Region

European Union Residents

Under GDPR, you have the right to:

  • Access: Obtain a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (“right to be forgotten”)
  • Restrict Processing: Limit how we use your data
  • Data Portability: Receive your data in a portable format
  • Object: Oppose certain processing activities
  • Withdraw Consent: Revoke previously given consent
  • Lodge a Complaint: File a complaint with your supervisory authority

United States Residents

Depending on your state, you may have the right to:

  • Know: What personal information we collect and how we use it
  • Access: Receive a copy of your personal information
  • Delete: Request deletion of your personal information
  • Opt-Out: Decline the sale of personal information (though we don’t sell data)
  • Non-Discrimination: Not be discriminated against for exercising privacy rights
  • Correct: Fix inaccurate personal information
  • Limit Use: Restrict use of sensitive personal information

California Residents: Under CCPA/CPRA, you have additional rights including the right to know about data sharing and to opt-out of sale (we do not sell data).

Virginia, Colorado, Connecticut, and Utah Residents: Similar rights apply under your state’s privacy laws.

Canadian Residents

Under PIPEDA and provincial laws, you have the right to:

  • Access: Review personal information we hold about you
  • Accuracy: Request corrections to your information
  • Consent: Withdraw consent for certain uses
  • Challenge Compliance: File a complaint with the Privacy Commissioner

Australian Residents

Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate, incomplete, or out-of-date information
  • Anonymity: Interact with us anonymously or using a pseudonym where practicable
  • Cross-Border Disclosure: Be informed about overseas transfers of your data
  • Direct Marketing: Opt-out of direct marketing communications
  • Data Quality: Expect us to take reasonable steps to ensure data accuracy
  • Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

Important for Australian Residents: We do not sell your personal information to any third parties, including overseas entities. Any international transfers are solely for service delivery with appropriate safeguards.

Data Retention

We retain personal information only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Typical retention periods:

  • Active Account Data: Duration of service relationship plus 1 year
  • Financial Records: 7 years (as required by law)
  • Marketing Data: Until consent withdrawn
  • Technical Logs: 90 days

We do not retain data for the purpose of selling it - because we never sell your data.

Data Security

We implement industry-standard security measures including:

  • Encryption: Data encrypted in transit (TLS) and at rest
  • Access Controls: Role-based access limited to authorized personnel
  • Regular Audits: Security assessments and penetration testing
  • Incident Response: Procedures for detecting and responding to breaches
  • Employee Training: Regular privacy and security training
  • Data Minimization: Collecting only necessary information

In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law.

International Data Transfers

If we transfer your data internationally, we ensure appropriate safeguards:

From the EU

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions where applicable
  • Your explicit consent for specific transfers

From Canada

  • Contractual measures ensuring comparable protection
  • Transparency about transfer destinations

From the US

  • Compliance with applicable state law requirements
  • Contractual protections for international transfers

Your data is never sold or transferred to third parties for their independent use.

Children’s Privacy

We do not knowingly collect personal information from children under 16 (or 13 in the US). If we discover we have collected such information:

  • We will promptly delete it
  • We will notify the parent/guardian if possible
  • We will take steps to prevent future collection

Parents may contact us to review, delete, or stop collection of their child’s information.

Third-Party Services

Service Providers

We work with carefully selected service providers who:

  • Process data only on our instructions
  • Are contractually bound to protect your data
  • Cannot use your data for their own purposes
  • Never have permission to sell your data

Our website may contain links to other sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

Analytics

We use privacy-focused analytics to improve our services. You can opt-out through:

  • Browser settings
  • Our cookie preferences
  • Contacting us directly

We use cookies and similar technologies only with your consent:

Essential Cookies

Required for website functionality (e.g., security, load balancing)

Analytics Cookies

Help us understand usage patterns (only with consent)

Preference Cookies

Remember your settings and preferences

You can manage cookies through:

  • Our cookie banner
  • Browser settings
  • Our preference center

We never use cookies to track you for sale of data purposes.

Changes to This Policy

We may update this policy to reflect:

  • Changes in our practices
  • New legal requirements
  • Service improvements

We will notify you of material changes via:

  • Email (for registered users)
  • Website notice
  • In-service notifications

Contact Information

Data Protection Officer

For privacy-related inquiries:

Regional Contacts

EU Residents: You may also contact our EU representative at: [email protected]

Australian Residents: For privacy inquiries specific to Australian law, contact: [email protected]

Response Time: We aim to respond to all privacy requests within 30 days (or as required by applicable law).

Supervisory Authorities

EU Residents: You have the right to lodge a complaint with your local data protection authority.

Canadian Residents: You may file a complaint with the Office of the Privacy Commissioner of Canada.

US Residents: You may contact your state Attorney General’s office.

Australian Residents: You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Remember: At Avinteli, your privacy is our priority. We have never and will never sell your personal data. This commitment is fundamental to our business values and applies to all users globally, regardless of jurisdiction.

Effective Date: July 22, 2025

© 2025 Avinteli, LLC. All rights reserved.